Payment and Refund Policy

Scope of This Policy

This Payment and Refund Policy applies to all purchases of the Course A coverage workflow resource offered by coverlinefy. The resource covers story lines, field-to-studio coordination, camera setup, and clear workflows for media production. It is intended for customers located in the United Kingdom who access or purchase digital materials, subscriptions, or one-time downloads through our commercial website. The policy outlines how payments are processed and under what circumstances refunds may be granted, in accordance with applicable UK laws including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

Prices, Currencies, Taxes and Additional Charges

All prices displayed on the website are in British Pounds Sterling (GBP) and include Value Added Tax (VAT) at the prevailing UK rate where applicable. Additional charges such as transaction fees from payment providers may apply and will be shown clearly before you complete your purchase. No hidden fees are added after the order is confirmed. Prices are subject to change, but any changes will not affect orders already placed.

Accepted Payment Methods, Authorisation and Security

We accept major credit and debit cards, as well as other secure electronic payment options available at checkout. All payments are authorised in real time through encrypted gateways that comply with Payment Card Industry Data Security Standards. Your payment details are never stored on our servers. Authorisation confirms sufficient funds and validates the transaction before the contract is formed.

Order Confirmation and Contract Formation

Once you submit an order and payment is successfully authorised, you will receive an email confirmation containing order details. This confirmation constitutes acceptance of your order and formation of the contract between you and coverlinefy. You should retain this confirmation for your records. Access to digital resources is granted immediately upon confirmation in most cases.

Cancellation Rights and Applicable Periods

Under UK law you have the right to cancel most distance contracts within 14 days of the date the contract is formed, without giving any reason. However, for digital content, this right is lost once download or access begins if you have given prior express consent and acknowledged that you lose the cancellation right. Subscriptions may be cancelled at any time but refunds are limited to the unused portion only where permitted.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available where the resource is faulty, not as described, or where you exercise your statutory cancellation right within the allowed period. Non-refundable items include completed downloads of digital files, used promotional codes, and any services already fully performed. We do not offer refunds for change of mind after access has commenced or for failure to meet technical requirements on your device.

Step-by-Step Procedure to Request a Refund

To request a refund, contact us via the form on our Contacts page using [email protected]. Provide your order number, date of purchase, and a clear description of the issue. Requests must be submitted within the relevant time limit. We will acknowledge receipt within two working days and request any additional information needed to process your claim.

Inspection, Approval, Rejection and Notification

Each refund request is inspected by our team to verify eligibility. You will be notified of approval or rejection by email within 10 working days. If rejected, we will explain the reasons and any options for appeal. Approved refunds are processed without further action on your part.

Refund Method, Processing Time and Receipt of Funds

Refunds are issued to the original payment method used for the purchase. Processing typically takes 5 to 10 working days, although it may take up to 14 days for funds to appear in your account depending on your payment provider. We will send confirmation once the refund has been issued.

Special Rules for Digital Content, Subscriptions and Promotional Offers

Digital content is non-returnable once access is granted. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers are subject to their own terms and are generally non-refundable after redemption. Any unused subscription time may be refunded on a pro-rata basis only at our discretion in cases of service interruption.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

Failed payments will result in the order not being processed. Duplicate charges are investigated promptly and refunded where verified. Chargebacks are treated as refund requests and may lead to suspension of access. Suspected fraudulent activity will be reported to the relevant authorities and may result in permanent account termination.

Mandatory Consumer Rights in the United Kingdom

Nothing in this policy affects your statutory rights under UK law, including the right to goods and services of satisfactory quality and the right to a refund for faulty digital content. These rights cannot be excluded by contract. If you are a consumer, you may also have additional remedies through the courts or alternative dispute resolution schemes.

Contact Route, Policy Changes and Last Updated Date

For questions about this policy please use the contact form on our Contacts page or write to [email protected]. 22 Highbury Grove, London N5 2EF, United Kingdom may be used for written correspondence. We reserve the right to update this policy at any time. Changes will be posted on this page with a new last-updated date. This policy was last updated on 18 September 2026.